Terms and conditions of sale

Promotions

‘% off your order’

On occasion we may issue a % off your order promotion.

Any % off your order promotion applies to your order only and should not be shared.

% off your order is not applicable in conjunction with other offers or Gift Vouchers. Only one voucher or gift code can be used per purchase.

Real-local reserves the right to revoke any use of the ‘% off your order’ deal, if it is deemed to be a case of abuse or fraud.

Customer Referral Scheme
This ‘Customer Referral Scheme’ will give you and your friend a single use discount code when you refer at least one friend who then makes a purchase at Real Local.

This ‘Customer Referral Scheme’ is not applicable in conjunction with other offers or Gift Vouchers. Only one voucher or gift code can be used per purchase.

Real Local reserve the right to revoke any use of the ‘Customer Referral Scheme’ deal, if it is deemed to be a case of abuse or fraud.

What’s your returns policy?
We are confident that you will be delighted with your order; however we understand that there are occasions where you may wish to return items.

Due to health & hygiene reasons we cannot offer returns, exchanges or refunds on products that have already been opened or used. To be accepted as a return they must arrive with us in their original condition and untampered packaging. You do not need to give us a reason as to why you are returning your order but by doing so, this helps us to improve our overall service.

We offer a no quibble returns policy provided you notify us of your reason to return goods to us within 14 days of receipt of your order

Age Restricted

In accordance with the Licensing Act 2003, it is an offence for any person under 18 to buy or attempt to buy intoxicating drinks. We will only sell to anyone who is 18 years of age or over, as the law requires. By placing an order you are confirming that you are 18 or over. If you are making a purchase as a gift, then the recipient must also be over 18 years old. When the Age Restricted products are delivered there must be an adult present to receive them

Delivery Charges

We offer free delivery for orders over £20 in value, this is after any discounts and or promotions.

Disclaimer

Real Local aim wherever possible to provide accurate and updated content on our website. Unfortunately, there may be occasional price changes, sold out goods and other unintentional errors on our website. We reserve the right not to be liable for these errors or changes. If it is not possible to supply all items from your order or there are any changes we think you should be aware of, we will contact you and offer an alternative or refund if necessary.

If you have any questions regarding these Terms and Conditions, please contact us at info@real-local.com